We understand that our clients are people and should not be classified or treated according to their disease alone, but their subjective experiences in relation to their environment, situation and future plans.

Physiotherapy is more than just a sheet of exercises; our physiotherapists will not just provide exercises but also provide support to enable the exercises to be undertaken successfully.

We prioritise the relationship between the client and therapist as much as the treatment.

We will take time to get to know the client and feel this is vital to allow us to develop individually tailored strategies to maximise engagement in their rehabilitation.

We will ensure that the client has a consistent physiotherapist providing input.

We ensure that there is complete clarity and understanding about the process of physiotherapy by ensuring effective communication throughout.

We ensure that we understand the client’s specific needs so that we can adapt treatments and improve adherence.

We ensure that there is shared decision making throughout, this includes the process of goal setting.